SHIPPING WITHIN AUSTRALIA
We offer complimentary platinum post service on all orders.
INTERNATIONAL SHIPPING (OUTSIDE AUSTRALIA)
We offer a flat rate of $30 on all international orders.
You will be required to sign for your parcel upon delivery. If there is no one available to sign for your package upon delivery, it will be left at the nearest post office for you to collect. Australia Post will never leave a parcel unattended. We recommend providing an address where someone will be available to sign between 9am-6pm Monday-Friday.
All orders placed before 12 pm on weekdays will be processed and shipped them within 1-2 business days. Orders placed after 12 pm on weekdays are processed 1-2 business days. Orders placed on a weekend day will be processed with 48 hours of the next business day. Once dispatched, Express post provides customers with a 1-2 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 6 business days for Western Australia.
DUTIES AND TAXES
Please note orders shipped to New Zealand may incur duties and taxes with are applied by customs. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to our business address.
To calculate your estimated duties charges, please click here.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
RETURNS AND EXCHANGES
Once an item(s) has been purchased and received, it cannot be returned because the purchaser changed their mind.
If a non-personalised item is purchased as a gift and the recipient wishes it to be exchanged for an alternative item the purchaser must return the item unworn and in its original packaging within seven working days to Verse using a ‘sign on delivery’ postal method. You will need to fund the return postage of the alternative item.
No exchanges or refunds are offered on items that have been personalised or earrings due to hygiene reasons.
FAULTY OR DAMAGED GOODS
We take care to ensure that our products are quality checked before being dispatched. However, if an item does reach you in a damaged condition, please inform us via email firstname.lastname@example.org immediately. We shall request that the product is returned unworn and in its original packaging for a replacement to be dispatched if deemed faulty. If an item is returned to our studio, it must be sent back to us with a tracking number that we will provide. The item will be checked by our quality control team.
Please note we do not cover return postage costs for non-faulty items. Return postage costs need to be covered by the sender and returned with a tracking number which you must keep a record of.
If an item is faulty, please inform us within 28 days of receiving the product. If you inform us later than 28 days, we cannot offer a refund or replacement.