FAQ

Christmas delivery dates for 2019

Deadline for Christmas deliveries in the Australia: 11th December

Deadline for Christmas deliveries within Europe: 7th December

Deadline for Christmas deliveries outside of the EU: 11th December

Do you ship internationally and how much is it?

We offer free worldwide shipping.

Can my package be delivered on a Saturday or Sunday?

No. Australia post platinum next day delivery service and International express service delivers Monday to Friday only.

How long will my order take to make?

We do not mass produce any of our fine jewellery. Every single piece made to order when an order comes through on our website. Each piece will take up to 14 working days to make.

Please alloy 1 business day for Australia wide delivery and 2-4 days for international delivery.

Can I add I letters from the Love Letter collection at a later date when I have another child?

Yes, we can add more letters from our Love Letters collection to an existing necklace purchased from us. Please contact contact@versefinejewellery.com so we can assist you further.

Do you sell the Love Letters by themselves?

No. We only sell the letters with the chain.

Do you make Love Letters in sterling silver?

No. We only use 18k solid, yellow, pink and white gold.

Do you make jewellery to order?

Yes. Please email us with the subject line bespoke to  contact@versefinejewellery.com We work with you to create your desired piece of jewellery. Typical lead time is six to eight weeks.

Do you have a gift service?

versefinejewellery.com is the perfect place to buy someone a personalised piece of jewellery. It is very easy to do, just enter the persons address as the delivery address. If you wish you can add a personalised message in the comments section when you place your order. We will attach this message to the package which will be carefully wrapped with our signature packaging.

Do I have to pay local taxes?

Goods delivered outside of Australia may be subject to local taxes in the country of delivery.

How do I track my international order?You can track all orders by accessing Australia Post https://auspost.com.au/mypost/track/#/search

and typing in your tracking number provided by us to you when your item has been shipped.

Can I pay by cheque?

No. Verse Fine Jewellery only accepts credit card and PayPal payments via its online shop.

Can I return my necklace for a refund?

No. All jewellery ordered via our online store shop is made to order. We do not accept returns or cancellations. 

What stones do you use for your Birthstone collection?

All our stones have been purposefully chosen for their quality and natural depth of colour, which may vary slightly. This is due to how the stones are firmed under the earth.